Credit Applications

The Credit Application feature allows your customers to apply for a credit account directly from your storefront. This streamlines the traditional process of collecting paper or PDF forms by offering a secure, branded, digital application experience.

All submissions are captured using a SOC 2–compliant form tool and are accessible only to dealer users with the appropriate role-based permissions.

• Branded credit application form hosted on your storefront

• Dynamic forms for commercial and consumer applicants

• Secure data handling and email verification

• Application submissions visible in Dealer Admin

• Role-based access and download options for reviewing applications

This feature is configured by TOOLBX and must be activated per dealer.

To request activation:

1. Contact your TOOLBX Customer Success Manager or Support team.

2. Provide your dealer logo and any required copy or field updates for your credit form.

3. Confirm which team members should be assigned the Credit Manager role.

Only users with the Credit Manager role can:

• Receive email notifications for new submissions

• Access the Credit Applications tab in Dealer Admin

• View or download customer application details

Admins can manage roles through the User Management settings in Dealer Admin. Access to sensitive information is restricted to users with the appropriate role permissions.

Once enabled, your customers can access the credit application form from your storefront and complete it in one session.

The form includes multiple stages, with fields displayed dynamically based on applicant type:

1. User Details (with email verification)

2. Business or Project Details

3. Principals and Owners

4. Trade References

5. Bank References

6. Personal Guarantee (optional, based on configuration)

7. Authorized Persons to Charge

Customers can navigate between sections before submission. Information is retained during the session, but progress is not saved if the form is exited before completion.

Upon submission:

• Customers receive a confirmation email.

• A notification email is sent to Credit Managers on your team.

Submitted applications can be accessed in Dealer Admin by users with the Credit Manager role.

To review:

1. Log into Dealer Admin.

2. Navigate to the Credit Applications tab.

3. Use filters or search by account name, customer name, or email (if available).

4. Click any row to view the full application details.

5. Download the submission as a PDF if needed.

Submissions remain accessible through the admin interface unless deleted or archived according to your internal data policies.

• All form submissions are encrypted in transit and stored by a SOC 2–compliant third-party provider.

• TOOLBX does not retain or process full application data within the platform.

• Dealers are responsible for managing downloaded sensitive information in accordance with applicable privacy policies and data handling standards.

For security best practices:

• Store downloaded applications in secure environments.

• Remove or archive sensitive data once a credit decision has been made.

Q: Can I edit the application fields myself?

Not in this version. All customizations are handled by the TOOLBX team.

Q: Can customers save progress and return later?

No. Progress is not saved once the user navigates away or becomes inactive.

Q: Can I hide certain sections like the Personal Guarantee?

Yes. That section can be toggled on or off per dealer via TOOLBX configuration.